Technical Requirements

View a free sample program and test your system to verify that you meet the minimum technical requirements.

Internet Connection Requirements

The minimum requirement for an Internet connection is a 56K modem. High-speed Internet access, such as DSL, cable, T-1, or ISDN is recommended for improved performance. If you are using a 56K modem, you may want to purchase the audio version of the desired program to ensure a smooth connection to the program. The quality of the video stream is dependent on the volume of Internet traffic at the time of transmission and is not impacted by your hardware, Thomson West, or West LegaledCenter.



Minimum Hardware Requirements

Intel Pentium II 200 MHz processor (or compatible).
64 MB of RAM
100 MB of free hard drive space
800 x 600 video display with 16,000 colors (16 bit video)
Sound card and either speakers or headphones


Minimum Software Requirements

Microsoft Internet Explorer 5.01 or later to ensure access to all program and site features
Windows Media Player 9.0 or later* (for Microsoft Windows 98 SE, Windows ME, Windows 2000, or Windows XP users)
Adobe Acrobat Reader 5.0 or later

* Please note: Windows Media Player 7.1 or later will also function in most environments, but upgrading to 9.0 or later is strongly recommended to take advantage of enhancements to the Windows media streaming platform. View a free sample program to ensure your system is compatible with West LegalEdcenter programs.

Please contact West Customer Technical Support at Support@westlegaledcenter.com. or call 1-800-495-9378 if you require further information.


Download a free Copy of Internet Explorer for the PC.


Download a free Copy of Windows Media Player for the PC.



Download a free Copy of Adobe Acrobat Reader for the PC

Please note: The links to products offered by other software vendors are provided for your convenience. West Group does not support these products. For more information about these products, please contact the vendor.

 
West LegaledCenter programs are not currently compatible with a Macintosh ® environment.

Windows ® Media Player is not fully compatible with either the Macintosh operating system or the Netscape browser. If you use a Macintosh computer or a Netscape browser, several important West LegaledCenter features will not operate correctly. As a result, West LegalEdcenter programs must be viewed on a PC using Microsoft Windows and the Microsoft ® Internet Explorer browser.

Advanced Troubleshooting

Codec Error

If you encounter a codec error while trying to view a program, you may need to update your codec at http://www.acelp.net/acelp_eval.php.

Pop-Up Blockers

If you have a pop-up blocker installed, you will need to disable it to view programs on West LegalEdcenter. A pop-up blocker may prevent the viewing window from opening. Please check the documentation in your pop-up blocker for instructions on how to disable it. Information about disabling common pop-up blockers can be found using the links below.

About the Google Pop-Up Blocker
About the Internet Explorer Pop-Up Blocker
About the Yahoo Pop-Up Blocker

If you experience technical problems after disabling your pop-up blocker, please contact West Customer Technical Support by phone at 1-800-495-9378 or by e-mail at Support@westlegaledcenter.com.

Note: If you choose to disable pop-up blocking on a site-by-site basis (sometimes called "white listing"), business and professional content may continue to be blocked from West LegalEdcenter, as this information is coming from a third-party server. In this situation, you may need to disable your pop-up blocker completely to view this content.

Firewall Configurations

The Microsoft support web identifies Windows Media Player 7 problems with firewalls. In order to resolve firewall issues, please click on the following Microsoft Knowledge Base Article number and follow the directions:

MS Knowledge Base Article #: Q272487

The following error messages may indicate a firewall problem:

Use Media Guide to find entertaining and informative content on the Internet. When you log on to Media Guide, you can access the latest music, movie trailers, and news updates. Get connected to the Internet and experience the Media Guide.
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Use Radio Tuner to find radio stations on the Internet. When you open Radio Tuner, you can access radio stations from around the world, but you must be connected to the Internet.
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Action Cancelled
Try refreshing the page or connecting to the web site at a later time.
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You have encountered WMP error, error= C00D10B5 - no other help is available.
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Unable to access this media, you may not be connected to the network...
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Windows Media Player is not configured for the Internet